We have all been there – trying to bravely reason with an incredibly difficult person. Join this class to learn concrete strategies for understanding yourself, solving problems, and improving your relationships and professional productivity.
In this training you will:
• Learn to identify major types of difficult behavior
• Develop useful strategies for dealing with difficult behavior
• Explore our behaviors in difficult situations
The ability to handle contrary and unreasonable people with determination and diplomacy is a valuable skill for anyone.