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All Customers Come First - Internal, External, and Digital

ID : 12076   
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Customer service in libraries is not something we are taught in libraryschools, but its really one of the most important skills needed to work a public desk and to work well with our colleagues. Learn essential customer service skills for a reference and a circulation desk, how to deal with tricky customer interactions, and how to provide good internal customer service with our colleagues. Also covered - methods of providing good customer service with digital technologies.

Class Details

4 Sessions
Online 24/7

NA - Online

Jennifer Cook 

CEUs : 0.4



Registration Closes On
Friday, October 12, 2018 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
10/15/2018 - 10/29/2018 Online 24/7 12:00 AM - 12:00 AM N/A - Online Jennifer Cook