Effective conflict management is an essential skill for every leader and aspiring leader. Resolving conflict in a positive manner is a skill than can be developed and practiced. In this course, we will explore listening skills, strategic communication skills, and the concept of developing a win-win approach to conflict resolution.
Upon completing this course, you will be able to:
• Diagnose a workplace conflict
• Use active listening skills when dealing with conflict
• Successfully navigate challenging conversations
• Choose appropriate communication tactics when dealing with conflict
• Relationship Management
• Ethical Practice
• Conflict Management
• Employee Relations
This program is valid for 3 PDCs toward SHRM-CP and SHRM-SCP recertification.